Refund & Return Policy

At DSM – The Scent Maker, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

• Returns are accepted within 7 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• Used, damaged, or opened perfume bottles cannot be returned due to hygiene and safety reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with the following:

• Your order number
• Clear photos of the product and packaging

We will arrange a replacement or refund after verification.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method or bank transfer, where applicable.

Non-Returnable Items

• Opened perfumes
• Used products
• Gift cards
• Clearance or promotional items (unless damaged)

Contact

For return or refund requests, please contact our customer support before sending any item back.